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Gold Coast & Brisbane

Frequent Questions

Still have questions? Get in touch - (07) 5531 5536

Have questions?

We've got the answers!

Below are some of the most frequent questions we get asked from our customers. If you can’t find an answer to your question, please get in touch with us on (07) 5531 5536 or contact us via our contact page.

Our tours are not weather dependant. Actually the rainy days are always our busiest. The Rainforest is truly magnificent when it is rainy and the waterfalls are simply spectacular! A rainy night is the best time to see the glow worms we do provide you with wet weather ponchos and torches, you will love all of our day tours even if it’s wet!

You are welcome to bring along your own waterproof jacket or umbrella. With our evening Glow Worm Tour all wet weather gear and torches are supplied.

The Glow Worm tour is a night tour. If you would only like to see them at day time we can organise a special day tour for your group (minimum 4 passengers) to see day time Glow Worms at our private location! The evening experience includes the Springbrook Observatory which the day tour is not capable of viewing.

We pick up from all major hotels between Coolangatta & Labrador on the Gold Coast. Whilst we do not pick up from all accommodation in this area, we should be able to get you to a location that is within walking distance of your accommodation. We will however drop you back at your accommodation at the end of your tours.

The National Parks is 45 minutes drive from Surfers Paradise on roads that are not well lit or well signposted and we do not recommend people trying to drive there. Our tour includes a pick up and drop off service from the Gold Coast. We are also trying to minimise our carbon emissions so it is better for us to take you there in our bus rather than everyone driving their own individual cars.

It is best that you confirm your booking at least 48 hours in advance. This allows us to make changes if there are any irregularities with the booking.

Please wear casual clothes and comfortable walking shoes. Please bring a light jacket in cooler months, a bottle of water is always recommended and don’t forget your camera!.

We offer a vegetarian menu and can also cater for gluten free. We also however offer Halal meals.

That is not possible to photograph the glow worms using a flash. You may photograph the glow worms as long as your flash is turned off. You can use your camera at all locations on all other tours

Infants must travel on the knee of a parent, and once they reach the age of 1 year old, must be seated in their own seat. All infants will have their own baby seat/recliner/booster seat for ALL HUMMER Day Tours. 

There are a number of locations along the National Park track that have stairs. It is not suitable for either wheelchairs or strollers. Keeping in line with Queensland State laws is is not possible to take wheelchairs or strollers on any of our tours. You can hire wheelchairs & strollers on our Australia Zoo tours.

In the unfortunate event you may need to cancel:

Notice of 72 hours is required to receive any refund if YOU cancel your booking. Our Company has the right to cancel bookings, substitute vehicles, alter itineraries optional activities and prices without notice. If you have a pre-booked and pre-paid tour that you cancel a 5% admin fee will be administered. You will receive a 95% refund of your tour. Our Company or any of their affiliates will not be responsible for any unforeseeable events or break downs which may affect or alter the contents of the tours described nor will they be responsible for any death, injuries, losses suffered while on board any of our vehicles or during transferring of passengers from vehicle to any other vehicle, or during any optional tour/s or activities as you acknowledge that some of the activities have some risks factor/s. This Company is not responsible for any goods left on the vehicle.

Children 1 – 12 years must be accompanied by an Adult. Under 1 years FREE. FREE TOUR OFFER: Free tour is per person, not valid with any other discount and redeemable within 30 Days from date of 1st tour. Tours must be paid in full before the first day of travel.Please see the DETAILS page for each tour to see the cancellation policy for that tour.

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